Refund & Cancellation Policy

Premium kundli, problem cards, dosh remedies, paid kundli-chat questions, and var-vadhu matching reports are digital products. Calculation/answers begin as soon as payment succeeds. Under Indian e-commerce norms, once digital content is delivered, refunds are generally not available. Please check birth details before paying.

• The report, match, card answer, remedy, or chat reply is already on screen / downloaded.
• You dislike results because of wrong birth time or place — input is your responsibility.
• Disagreement with astrological guidance; guidance is not a guarantee.
• The first free chat question; after a paid question is answered.
• You miss a scheduled consultation without prior notice.

• Money was deducted but the report/answer/match failed due to a technical fault.
• Double charge or wrong amount on Razorpay.
• A consultation session could not happen at the scheduled time on our side and no alternate time is possible.

Eligible refunds usually appear on the same payment method within 5–7 business days of the bank/gateway (sometimes longer).

Orders for instant digital delivery cannot be cancelled after generation starts. For pandit consultation (₹1,100), email or WhatsApp ASAP to reschedule. Late cancellation may attract a fee — we will advise case by case.

info@navgrahaai.com with: payment ID / Razorpay order ID, date, amount, and a short description. You can also use the contact form. We aim to reply in 3–5 business days. Please contact us before a chargeback so we can resolve faster.

General payment rules are in the Terms & Conditions. Your statutory rights under the Consumer Protection Act remain protected where mandatory.